Part of the US Leadership team, Nancy is the US Chief Client Officer, a role in which she leads a transformation program to champion H+K’s Client Obsession strategy, aimed at surpassing client expectations. She has spent more than 25 years in leadership positions driving communications for Fortune 500 companies in the Financial, Consumer Health, Diagnostics and Pharmaceutical industries, while also providing counsel to non-profit advocacy groups. A recognized expert in Crisis Management and Corporate Branding and Reputation, Nancy has counseled C-suite executives and corporate teams through mergers, acquisitions and divestitures; government investigations, litigation, product tamperings ad recalls, regulatory issues, active shooter events and other reputational challenges.
Nancy began her career at Burson-Marsteller where she helped to establish the organization’s Healthcare practice. She later joined the global diversified health and consumer products corporation Warner-Lambert Co. where, in addition to leading its first Marketing Communications function, she acted as chair of the Crisis Committee, leading multifunctional teams though highly public crises. At Quest Diagnostics where she led External Communications, she directed crisis and reputational efforts following payer contract negotiations, government investigations, and whistleblower allegations. Her efforts helped the company achieve its first placement on Fortune’s “Most Admired” list. Nancy also led AstraZeneca’s efforts to launch its global corporate brand in the US.
Since joining H+K, Nancy has led client war rooms; navigated regulatory decisions that were threatening clients’ license to operate; guided clients as they articulated their POV on legislative events with long-term implications for their operations; and prepared numerous clients for inevitable attacks on their business and reputation.
A native of New Jersey, Nancy holds a BA in Organizational Communications from New York University where she graduated with honors, and studied Political Science at Rutgers University.